A student in Abbotsford, British Columbia, will have a hard time flying home for a reading break this weekend after Flair canceled her flight at the last minute and refused to rebook her on a competitor’s route departing on the same day. did.
Jessica Quiring told Daily Hive she arrived at the Calgary airport around 12:30 p.m. Sunday and couldn’t see her plane boarding. She went to Flare’s counter to ask which gate to proceed to and she saw a large number of customers there.
“They’re saying our flight has been cancelled. That means it’s not coming. And we haven’t received any emails or anything about it, so we’re confused,” she said.
The person at the counter was not a Flair employee. Mr. Quiring thought they worked at the airport. But Quilling said Flair told customers it would likely arrange for a rescue flight late Sunday or early Monday.
Then, about 30 minutes before the plane was scheduled to take off, Quilling finally received an email canceling the flare. But the next available flight wasn’t until Tuesday, and she was scheduled to return home on Sunday.
After putting Flair Airlines on hold for an hour, a phone agent told Quiring Airlines there was nothing they could do.That was even though I asked for it to be read out loud. Canadian Air Passenger Protection Regulations Smaller airlines say they are obliged to rebook customers on the next available flight on which they have a commercial contract.
Jessica Quiring brought up the Airline Passenger Protection Regulations during a call with Flair. (Submitted)
“I felt really isolated and really left alone,” she said.
Quiring walked to the WestJet counter, where flights that day were priced between $600 and $700. At the last minute, she checked the Lynx website and bought her a ticket for a same-day flight for $300.
Once on the plane, she noticed someone at the Flair counter. He told her that the Flair agent she spoke to booked her tickets to the Lynx for free.
“They booked his Lynx tickets. They did all the work and issued a refund. He didn’t have to pay out of pocket, but now I have $300 in airline tickets on my Visa card.” There’s a ticket in there,” Quiring said.
Some of Flair’s customers are staying in Calgary even longer, she learned after joining a WhatsApp group chat with people on canceled flights.

Submitted
Quiring landed safely in Vancouver, a three-hour drive from the Fraser Valley, but her parents were able to pick her up. She received a refund of about $100 for the canceled leg of her Flair trip, but she is seeking compensation for the Lynx ticket she had to pay out of pocket. She ended up spending $200 more than her original itinerary.
She is a frequent flyer of Flair, taking advantage of relatively cheap flights on weekends to return to visit her family in Abbotsford while studying abroad in Calgary. But now she’s thinking of cutting back on the number of her trips home.
“Some people say you can get cheaper by booking cheaper. But I don’t think that’s an excuse for being stuck or lacking communication.”
She shared part of her journey on TikTok and quickly gained attention.
@evermorejomarch @flare airlines gather #trip #flareairlines #budgettravel #Storytime #airport ♬ Original song – Jessica
Flair’s media relations team told Daily Hive they are investigating what happened.