Photo: Canadian Press
Updated at 4:08 p.m.
A Telus senior communications officer said an unexpected issue impacted scheduled maintenance work Thursday night.
“Last night at 11:10 p.m. PST, an unexpected issue occurred during two planned maintenance changes that resulted in some customers in southern B.C.’s Internet, TV, wireless, Home phone service and 9-1-1 service were disrupted in an area that included Kelowna, Penticton and Vernon. Our team immediately investigated and by 3:32 a.m. PST, Service is fully restored,” said Telus’ Chelsey Higdon.
B.C. RCMP issued a brief email statement shortly after 2 a.m. Friday, saying the issue is related to scheduled maintenance on Telus’ fiber network scheduled from 11 p.m. Thursday to 6 a.m. Friday. .
Telus cell phone and internet service in Kelowna was affected from about 11:15 p.m. to just after 2 a.m., but issues were also seen throughout Penticton, Summerland, Princeton, Cranbrook, and the Thompson-Nicola Regional District. Reported.
One Castanet reader said that in addition to his Telus landline, his Bell cell phone service was also affected.
“We are continuing to investigate the root cause of the issue to prevent similar situations from occurring in the future. We know how important connectivity is to our customers, and we sincerely apologize for any disruption to service,” Higdon said. Stated.
Original 6:15am
Telus users’ internet and cell phone coverage went down overnight in much of B.C.’s interior, impacting emergency calls.
In a brief emailed statement sent just after 2 a.m., B.C. RCMP said the issue occurred during routine maintenance on Telus’ fiber network. Maintenance was scheduled from 11 p.m. Thursday to 6 a.m. Friday.
In Kelowna, both cell phone service and internet from terraces were down from about 11:15 p.m. to just after 2 a.m., but problems were reported across Penticton, Summerland, Princeton, Cranbrook and the Thompson-Nicola Regional District. It was done.
One Castanet reader said that in addition to his Telus landline, his Bell cell phone service was also affected.
RCMP said all communities in the RCMP’s Southeast Region, which includes the entire southeast corner of the province, were affected. Police said people could call RCMP, but calls in the Southeast area were being forwarded to Prince George.
RCMP announced in a 2:23 a.m. email that service had been restored.
It appears that Telus did not issue a public warning before the scheduled maintenance because a widespread outage was not expected.
As of 6:10 a.m., Telus had not issued a statement regarding the outage.
