- Taylor Swift has postponed Friday’s show in Buenos Aires until Sunday.
- LATAM Airlines, South America’s largest airline, said it would not charge date change fees or fare differences to allow customers to stay in the city longer.
- Industry executives told CNBC this is a highly unusual move.
Allen J. Scherben | Los Angeles Times | Getty Images
Just like hurricanes, snowstorms, and wildfires, Taylor Swift is asking airlines to waive change fees on tickets.
The pop star postponed her show scheduled for Friday in the Argentine capital to Sunday due to heavy rain, writing on X (the platform formerly known as Twitter): “The weather is really… It would be dangerous to try to wear this because it’s a mess.” Concert. “
The Chilean account of LATAM Airlines, South America’s largest airline, contacted customers on X: “#AttendSwifties: We understand that your flight has changed, so starting today we are updating our flexible policy for customers flying from Buenos Aires to Saturday or Saturday,” Sunday.
The Chie-based airline will reimburse travelers for both ticket change fees and fare differences if they can fly anytime until Nov. 17 after Swift’s show at Argentina’s largest stadium is postponed. announced that it would be exempted.
But some customers complained to Latin America on social media that they had trouble finding seats and that the airline was too slow to tell them about the exemption. The airline did not immediately comment on whether it would add additional flights.
Airlines regularly add additional flights for high-profile concerts, conferences like CES, sports, and other events.
But waiving change fees if a concert is canceled or postponed is highly unusual, industry executives told CNBC, and it’s also a sign of how much her tour is driving bookings. . It may be a new era for airline exemptions, but The Eras Tour is also impacting other industries, such as hotels.
