Photo: Canadian Press
A Kamloops travel company is seeking recovery of cash it says it spent on hotels, taxis and flights when dozens of travelers were stranded in Toronto during a two-week tour in the Maritimes. He is suing Canada for nearly $30,000.
Wells Gray Tours filed a notice of claim in small claims court on Wednesday seeking $27,557.92 against Air Canada.
According to the complaint, Wells Gray Tours booked tickets through Air Canada for a two-week Newfoundland tour for 31 people departing from airports in Kelowna, Vancouver and Victoria on June 16, 2022. .
“All members of the tour group arrived in Toronto, Ontario as scheduled,” the claim states.
“However, after the tour group boarded their connecting flight to St. John’s, New York, they were informed that their flight had been canceled due to the circumstances of Air Canada’s crew.”
Air Canada allegedly offered to fly some travelers after three days and others after five days.
“Due to severe restrictions on tour groups’ stays in Newfoundland with delays of three and five days, Wells Gray has announced two separate WestJet flights departing on June 17, 2022 and June 18, 2022. “I bought a ticket for this,” he claims. claims.
“In addition to the WestJet tickets, Mr. Wells-Gray was forced to book 21 hotel rooms in Hamilton, Ontario, for his tour group and also had to pay for taxis to the tour group’s hotel and to the Toronto airport. did not become.”
Wells Gray alleges that Air Canada offered $100 in compensation to the entire group and then offered to settle any subsequent complaints with Transport Canada for $300.
The complaint alleges that Air Canada violated the Air Passenger Protection Regulations, which govern how airlines must behave when dealing with customers whose flights have been cancelled.
Air Canada must respond within 14 days of service being provided.
None of the allegations in the Notice of Claim have been proven in court.
