“Air Canada is horribly fumbling the ball on their Fort Lauderdale flight. Now they’re bringing in the police to try to calm down the understandably upset travelers,” the Toronto resident tweeted.
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Earlier this week, an uncontrollable situation in Florida delayed the departure of an Air Canada flight to Toronto for more than 24 hours.
The passengers arrived at Fort Lauderdale-Hollywood International Airport on Sunday on flight AC1029, which was scheduled to depart at 9:15 p.m. that night. After 10 delays and one flight cancellation, passengers were not departing until 9:15pm the next day, with the airline citing weather conditions as the reason for the cancellation.
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By Monday evening, police had been called in to deal with the agitated crowd, said Toronto resident Nicholas Bello, who documented the scene on X (formerly Twitter).
“@AirCanada fumbled the ball badly on the Fort Lauderdale flight (Sunday/Monday).” he shared. “This time we brought in police to try to calm down the understandably upset travellers.”
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Photos shared on social media show police, including several sheriff’s officers, mixed in with the large crowd.
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Asked what happened, Bello added: “Yesterday there were excuses and delays.” “They kept us here until about 1 a.m. before our flight was cancelled. Our rebooking for today’s flight was postponed until midnight. Some people have been sleeping at the airport since early yesterday morning. I was there.”
Bello said passengers were initially given $20 meal vouchers to use at airport restaurants, but due to delays they had to book not only transportation and meals to and from the airport but also hotel accommodations. He said there wasn’t.
The next day, when he and his wife returned to the airport for their rescheduled 4:15 p.m. flight, there were several more delays and the flight didn’t depart until around midnight. Police were only called in after the final delay was announced.
A spokesperson for the Broward Sheriff’s Office said. CTV News Officers responded to “a disturbance” at the airport’s Terminal 2, but did not provide further details.
On Wednesday, Bello said the airline has since taken “several steps to remedy the situation,” including issuing affected travelers with $650 vouchers for future travel. Ta.
“So, it’s still $300 in unplanned hotel stays + taxis and meals, but it helps a little,” she wrote, adding that her travel experience “might make for a good discussion about travel insurance next time.” he added.
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However, not all passengers were able to amend their vouchers that much.
It is unclear whether this applies to this case, but Canada’s Air passenger protection regulations Major airlines are requiring customers who arrive more than nine hours late to receive $1,000 compensation. However, this only covers delays and cancellations that are under the complete control of the airline.
Bruce Robinson, who was traveling with his wife, told CTV he plans to seek further refunds.
“I want a public apology. I want at least $1,700 per person in cancellation fees,” Robinson said. “I don’t want vouchers, I want money.”
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