The interior buyer assist platform has moved from platforms comparable to the e-mail ticketing system to channels comparable to Slack, Microsoft groups, and even Discord. However for instance, Slack is ready to host tons of of channels, which may make the entire thing very unwieldy.
Plainoutdoors the UK, I feel there may be a solution. Its API-first platform integrates all these communication channels and allows companies to streamline their assist.
“Meaning you possibly can actually speak to clients wherever you’re,” CEO Simon Rohrbach advised TechCrunch over the cellphone.
You can too chat and e-mail not solely with conventional assist desks like Zendesk and Intercom, but in addition with Energy Slack, Microsoft groups, or Discord through one UI.
“It is actually quick to make use of. Individuals love to make use of it, and it has all the standard assist options, metrics round SLAs, response instances and extra,” says Rohrbach.
“This large change is going on from the truth that assist is actually silent, from supporting our clients to succeed and engineering, working with all the opposite groups to essentially work intently collectively. And we may also strengthen its inside collaborations,” he added.
The startup has raised $15 million in a Collection A funding spherical led by Battery Enterprise, with steady participation from Index and Join Ventures.
The funds might be partially used to ascertain the primary US workplace in San Francisco.
Plain was based by Rohrbach and Matt Vagni. The 2 beforehand labored at early Deliveroo, whereas Rohrbach led Deliveroo’s 40-person content material, analysis and design groups, whereas Vagni labored on design methods and inside instruments.
Plain’s clients embrace firms comparable to Sanity, Laravel, Stytch and Raycast.
In an announcement, Neeraj Agrawal, normal accomplice of battery ventures, stated, “B2B assist is shifting into this new period of collaboration and AI.”
Nevertheless, it is not simply the enterprise gamers who combination these buyer assist channels. It’s also within the US Thena and Pylon.
Final 12 months, Pylon landed a $17 million funding to construct a full-service B2B customer support platform led by Andreessen Horowitz, from the overall catalytics, Y-combinators and different unnamed angels of present buyers. It was accompanied by participation. We presently have over 250 clients.
In the meantime, Thena raised over $7 million and included Lightspeed and First Spherical Capital as buyers.
