GO Train service is expected to return to normal Wednesday morning after service was suspended Tuesday afternoon due to a “network-wide system failure.”
In a statement provided to CP24 late Tuesday night, the state Department of Transportation said “passengers may experience some delays and changes as we work to get trains and crews back in place after today’s CN outage. may occur.”
“While we strive to provide as much notice as possible to our customers about schedule changes, we encourage all travelers to check our service updates page before departing,” Metrolinx said in a statement. “Thank you for your patience during today’s work,” he said to all customers. Please work with CN to resolve this critical issue. ”
The online outage was first reported just before 1:45 p.m. Tuesday, and all GO and UP Express trains were initially waiting at the nearest station.
CN said in a statement just before 8:20 p.m. that internet connectivity had been restored.
The outage affected most trains using CN Rail, but the railroad said its trains, as well as EXO (Montreal) and Amtrak trains, were not affected.
“During the power outage, CN worked with GO to temporarily take over train dispatch operations. This enabled the partial resumption of GO and VIA services,” said CN spokesperson Jonathan Abecassis. said in a statement Tuesday night.
“GO Transit is currently resuming service on the route and working to resume normal service. CN will work with GO to investigate the incident and put processes in place to avoid further disruption.” .”
On Tuesday afternoon, limited UP Express service resumed, followed by some GO train lines, after all GO and UP Express trains stopped shortly after 3 p.m.
Just before 4:30 p.m., Metrolinx confirmed it was “gradually beginning to resume service” and said it would prioritize getting people home from Union Station.
However, the company warned that “delays and suspensions continue” as it worked to “restore rail services”.
“We are beginning to run outbound trains from Union Station approximately every 30 minutes. For customers traveling to Union Station tonight, service will be less frequent, but approximately 30 to 60 minutes,” the statement reads. has been written.
Metrolinx said commuters should continue to consider alternative transport or travel later this evening when crowds are expected to reduce.
Meanwhile, the investigation into the disorder continues.
CN said in an earlier statement that the outage appears to be caused by “internet connectivity and electronic data exchange issues” at this time.
CN said there is “no indication of a cybersecurity issue” at this time, but noted the investigation is still in its early stages.
“GO trains in and out of Union Station, VIA trains, and CN’s customer service portal all require internet connectivity to CN’s servers and are currently affected,” CN said in a statement. “CN apologizes for this issue. We are working to keep all of our services running safely and efficiently.”
large crowds reported
At one point Tuesday, large crowds were seen inside Union Station as commuters arrived at the rail hub for canceled regular trains.
One such commuter told CP24 he considered taking an Uber home, but after learning it would cost him $650 due to surge fares, he chose to wait for hours at the station.
Another commuter said he considered taking Uber, but was forced to abandon his plans after learning it would cost $400 one-way to Brampton.
“That’s no good,” she said.
The TTC added 10 trains on Line 1 and five trains on Line 2 in anticipation of “higher-than-usual passenger numbers” during the afternoon rush hour.
It also increased service on some streetcar lines and ran extra buses at major underground stations such as Kipling, Kennedy and Dundas West stations.