Provided by: GO Transit
In response to the inconvenience caused by the Oct. 3 disruption to CN Rail, GO Transit is offering credits to affected customers within 30 days of travel delays.
To receive the credit, passengers must purchase their ticket within one hour of scheduled departure.
According to the company’s website, travelers using Presto cards or contactless payment methods (including cards on mobile devices and wearables) must tap within 15 minutes of their scheduled departure time to earn credit. there is.
Passengers with a day pass or group pass must visit a GO Station Ambassador at Union Station within 30 days of the affected trip. Alternatively, you can contact the GO Transit Contact Center for assistance.
After a trip is completed, individuals can check whether they are eligible for the credit in the Presto app’s “Trip Confirmation” section, officials said.
Eligible customers are expected to receive a full refund for their delayed trip, and Presto cardholders with 35 or more travel discounts will receive the discounted fare paid as a credit on their Presto card.
Those who used paper tickets, day passes, or group passes will receive a GO Credit voucher, and e-ticket users will receive a refund equal to the amount they paid for the trip.
Here it is Detailed information about qualifications and credit worthiness.
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